WE SHIP TO BOTSWANA, SOUTH AFRICA & NAMIBIA

Terms & Conditions

Terms & Conditions


TERMS OF SALE

We are LoveBosh, a fast fashion online store that is owned and run by SUPERCREST INVESTMENTS (PTY) (LTD); company number CO2016/15546, established in The Republic of Botswana.

This page communicates the terms of the sale of items purchased via our page or website, that is www.lovebosh.com

 

1. You enter into a contract with us when you purchase any product from our page, our responsibility to you is to deliver the products you have paid for, of which the length of time it takes from purchase to delivery is largely dependent on the courier. While we strive to deliver your goods in the communicated times, we do not take responsibility for delays either from internal logistics issues of the courier services or from natural causes, either accidents or storms or other issues not directly in our control.

Your responsibility is to make sure you know what products you have in your cart, their prices and the shipping prices as well.

 

We however do not take responsibility if the color of the clothes is not to your liking, please making sure you are aware of what you are paying for.

We are also aware that because of different computer screen resolutions and lighting, colors may appear differently on the computer compared to seeing the product in person, for such differences we apologize in advance but we regret that we will take no responsibility for such issues.

 

2. RETURNS

We strive to offer the best quality products at all times, we hope you enjoy your purchases and they make your closet that much brighter, but if it so happens you are unhappy with your purchase, you are free to contact us at info@lovebosh.com, to process a return.

 

When we receive the products in store, we will assess them for resale, and then proceed to process a refund.

However kindly note that, any fees paid towards shipping will not be refunded.

A full refund is also dependent on meeting a few criteria, which are

1. The price tag must still be on the item

2. It is not a sale item (any sale items are not eligible for a refund)

3. There are no marks of wear and tear or make up on the item.

4. If this criterion is not met, a percentage of the initial purchase will be provided as store credit for future purchases. But if its issues of sizing you can order a different size and will still be required to pay the full shipping fee.

5. For hygiene purposes we regret that NO refunds will be entertained for whatever reasons for lingerie or underwear or hosiery.

6. For issues of sizing, if no alternative size is available, and nothing else interests you, then only will you receive a refund as per the management decision.

7. THE REFUND REQUEST MUST BE SUBMITTED WITHIN 7 DAYS OF RECEIVING THE ITEM AS PER THE TIME DOCUMENTED BY THE COURIER SERVICE AND THE SAID ITEM SHOULD BE BACK IN OUR WAREHOUSE WITHIN 14 DAYS FROM THE TIME THE PARCEL OR PRODUCTS WERE RECEIVED FROM THE COURIER COMPANY.

 

KINDLY note that although we might have processed the refund, Bank delays may prevent you from accessing the money as quickly as you may want, we do apologies in advance for any bank related delays but however do not take responsibility although we may try to assist in expediting the process, it however remains outside our capabilities.

 

3. EXTRA CHARGES

We ask that everyone be aware of the taxes they are eligible to pay in their respective countries, such as sales tax or customs tax, for such we take no responsibility and it is solely the responsibility of the buyer.

 

4. YOUR INFORMATION

We use your information for either promoting certain products that might be of interest to you, and also to make better our services but not limited to such, time and again we might send promotional emails to your email. You are however free to unsubscribe from receiving promotional emails at any point in time should you feel the need to; your concern is our concern. And it’s really easy to unsubscribe… and you are always welcome to rejoin our mailing list.

We however will not share your information without your consent to any other companies not affiliated to ours.